Using ThoughtLight® 2.0, respondents were able to show an intimate account of their food preferences, decision-making process, and compare their preferred QSR against the restaurant being tested. The researchers were able to gather valuable, in-the-moment, video and photo uploads showing how respondents decide where/what to eat, what their competitors QSRs are doing right, and what they were doing wrong – and was able to adjust their service protocols and menu offerings accordingly for future improvement.
ThoughtLight’s offline capability gave the moderator peace of mind that the respondents were able to get through the activities whether they had wifi or not. Using the ThoughtLight® application, researchers were able to obtain real-time videos, photos, text responses (with emojis) and voice notes. These insights were easily exported and used in the researcher’s reports.