Given the sensitive characteristics of the medical device, combined with the precision needed in its use, it was important for the researchers and remote viewers to be able to see the respondents’ hands closely as they each held and maneuvered the prototype.
The interviewer and respondents would be wearing masks during the interviews while seated behind plexiglass, which required technology that guarantees audio and video clarity for the remote viewers. In addition, the technology had to be able to project the respondents’ close-up use of the device. This necessitated a solution that would be able to focus directly on the individual rather than the traditional too-distant camera view that only shows a fixed perspective from afar.
What We Arranged
Our technical team worked closely with the interviewer to plan the camera angle and placement to best be able to capture the visual footage the remote viewers would need for optimal observation, data gathering and analysis. We also tested audio to ensure quality even when the interviewer and respondents would be wearing masks and sitting behind plexiglass. We conducted video and audio tech checks in advance with each person.
CCam focus provided remote observers with an immersive viewing experience thanks to an unobtrusive HD 360° omnidirectional camera and microphone with built-in features that produce zoomed-in visuals and require little to no adjustments during the sessions.
The camera simultaneously captured the interaction of the interviewer and the respondent, while automatically adjusting its focus between the two as each spoke, showing the respondent maneuvering the device prototype as the interviewer asked questions for various scenarios.
All the sessions were recorded and securely stored in CCam’s integrated project platform that also includes built in video curation tools. The client was also able to seamlessly request and incorporate human transcripts to obtain additional verification for careful analysis.
CCam’s state-of-the-art streaming and recording technology enabled the research team to hone in on the details: they were able to pinpoint challenges that specialists came across as they used the new prototype. The technology allowed them to probe the respondents deeply for takeaways to share with the product development team, who in turn, would use these insights to fine tune the next reiteration of the prototype.