Services for You

 

Technical Support

Technical Support

 

Technical assistance is always available with a single phone call to a person who knows about your project and will immediately help you.  Civicom technician is always with you to manage the online visuals during your IDIs or focus groups, so you can concentrate exclusively on your content.

Respondent Readiness

Respondent Readiness

 

We check flash version, confirm respondents can enter the web room, and assure webcams are successfully installed and focused on the respondent. We’ll report any respondent issues to you in advance so adjustments can be made. When the IDI or focus group begins, respondents are ready.

Advice and Expertise

Advice and Expertise

 

Our services are tailored to support the specific needs of your unique project. We listen and work with you to develop an approach for your specific needs. We have designed solutions our clients never imagined could be done online and over the phone, including ideation studies, website usability and shopper insights.

Multi-language Capabilities

Multi-language Capabilities

 

Your interview can be in a local language while you listen along in real time in English or another language. We provide screener and discussions guide translation and transcriptions in multiple languages.

Moderator Training

Moderator Training

 

We show you ideas for making maximum use of the web room capabilities for conducting your research. We set up your web room, load your stimuli, and do a run through in advance so you feel ready for your project.

Moderator Network

Moderator Network

 

We maintain a network of contacts with many moderators in almost every language worldwide. We can provide an experienced moderator who is knowledgeable in your research topic or desired approach.

24 Hour Coverage

24 Hour Coverage

 

Our services operate 24/7, so no matter your time zone or location, we can take care of your project. We also cover weekends, so you can interview difficult to schedule respondents during times when they are available.

Active Archive™

Active Archive™

 

We archive your recordings for your future reference unless your request us to handle them otherwise. Files can be retrieved from archive upon your request. This can help protect you when you need access to past projects.

Competitive Pricing

Competitive Pricing

 

When you work with Civicom, you get your money’s worth, says a client: “Your pricing has always been competitive… I would not compromise the quality of your product for the sake of a few dollars per interview.”

 

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Client Testimonials

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