Expert & Reliable Support
Our technical support team is dedicated to providing efficient, effective, and expert assistance to our clients. With years of experience and extensive knowledge of various technologies and software, our support specialists are equipped to handle even the most complex technical issues.
Technical Support Excellence
Comprehensive Assistance, Every Time
Civicom's market research tech support is here to help you every step of the way in optimizing our technology solutions to help you achieve the best results during your project.
24 Hour Coverage
Technical assistance is always available to reach a person who knows about your project and will immediately help you. Your Civicom technician is always with you during your IDIs or focus groups to manage the online visuals, so you can concentrate exclusively on your content and on leading the session. Online community and mobile app support is equally available.
For all of our online research solutions, we confirm respondents are prepared to participate. whether it is an IDI, focus group, an online community project, or a mobile research study where participants must navigate our mobile app. We report any respondent issues to you in advance so adjustments can be made.
You can listen to your interview or focus group in English or another language. We provide screener and discussion guide translation and transcriptions. With our global network of simultaneous translators and transcriptionists, you can conduct research anywhere globally and be able to count on us to provide multi-language support.
Our services operate 24/7, so no matter your time zone or location, we can take care of your project. We also cover weekends, so you can interview difficult-to-schedule respondents during times when they are available.
We maintain a network of contacts with many moderators in almost every language worldwide. We can provide an experienced moderator who is knowledgeable in your research topic or desired approach.
We give you extensive personalized support throughout your study. We show you ideas for making maximum use of our tools and services. We set up your web room and load your stimuli, set up your online communities, register your respondents, and program your discussion guides. We do a run-through of your project in advance with you so you feel ready to conduct your research.