What Our Clients Say

Discover how our services and support have exceeded our clients' expectations. Read our testimonials and find out why we're the trusted partner for market researchers.

Overall
Score

90.0

Quality
Score

4.5

Client
Satisfaction

99.9%

I just wanted to say how appreciative I am of the excellent and top-tier service that you all provide. I have shifted most all of my projects over to your team due to the helpfulness and kindness you all have. I know sometimes I forget to send you new grids and things, but you are SO HELPFUL at reminding me when you need something (and also nice about it 😉) Just had to say how awesome you all are while I have a moment to ❤

Read more
10 / 10

Moderator has been very pleased with the tech support from the Civi team on this project. The team has also been helpful in re-running the machine transcripts because they are sometimes pulling as one long transcript of one speaker, re-running them seems to fix this issue when it comes up.

Read more
10 / 10

Good response time, nice effort in the inputs to the grid

10 / 10

Great communication and turn around time.

10 / 10

Clear communication throughout, always friendly, approachable and helpful

10 / 10

Quick to respond! Great at communicating!

10 / 10
All hosts were SUPER helpful, communicative and just a joy to work with. One of the smoothest projects I've run in the last 3 years on Civicom. Big kudos to the team!
Read more
10 / 10

Really appreciate your responsiveness and friendliness! The care and attentiveness of all the Civicom hosts is so welcomed - and you all have become a sort of stand-in 'friendly face' / source of comfort! Thank you all so much for what you do.

Read more
10 / 10

Great client service!

10 / 10

You are doing a great job. Thank you for being attentive!

10 / 10

Ditto on what I said for the Value Prop study. Techs and Gabriel are both awesome!

10 / 10

Techs are always great and Gabriel is fantastic! He is great to work with, patient and flexible. I always enjoy working with him.

10 / 10

I appreciate the attention to detail and clear communication that Mary and her team provide. Also instant responses are always appreciated. I know I will get great support and questions answered. AND great, quality respondents for my projects.

Read more
10 / 10

Great response rate and assistance with additional technical questions.

10 / 10

Everything! I love working with the team.

10 / 10

Great customer service from start to finish.

10 / 10

I asked for a few things to be done a little bit differently to accommodate the different markets that were involved and this was provided without any push back and made the whole process really smooth.

Read more
10 / 10

Everything went really smoothly thank you!

10 / 10
1 2 3 4
cross