What Our Clients Say

Everything went well again perfect

Everything went smoothly

Really appreciate the quick turnaround time on this one!

Consistently problem-free

I worked on this project with Sweet and she was fantastic to work with. Very responsive and helpful! This was my first time working with Civicom, some of my colleagues have already worked with you and gave me great reviews. I agree 100%. The equipment was sent timely and the process to set up with our facility was seamless. The day of the focus groups, the streaming video was great! My client commented on really liking the Owl camera which shows different portions of the group. So all in all, a very positive experience and I will be back!

Civicom is an industry leader that I trust! My only recommendation is to keep an eye on the actual delivery of the transcription deliverables to the client team.

I wanted to send a note to say I’m well impressed with the team and how they deal with tech issues, not only at the beginning, but also when participants have tech or access issues throughout, and overall, being well involved in the success of our projects. We value working with you and you’re on top of it all. I couldn’t ask for a better partnership.

You are my favorite platform!

Providing update more proactively on the transcript delivery and ensure the labelling are correct with the relevant files sent

Tom is a fantastic PM! Tom and Gabriel are a pleasure to work with.

This project dragged on for a while due to challenges with recruitment - Civicom team did a great job being patient and occasionally checking in on project status, which was very much appreciated. This project also had a 'special request' where the Civicom support would call the respondent right before the interview started (rather than prepping the respondent to join 15mins beforehand). This accommodation was much appreciated. We only conducted 4 interviews, but everything went very smoothly!

The team went over and above to make this project a success - this was my first time using the platform and I had a million questions and they patiently answered them all and took care of everything - I was so grateful!

I love how your team initiates contact on the day of a study. We know CCam will reach out to us in the morning to make sure everything is ready to go for the day.

You have the patience of a saint to help these respondents. Tech checks, helping during the interviews, switching from mobile to PC on the fly. Help the mods learn and be comfortable.

Communication and service is fantastic. I have confidence wtih every project that the equipment will arrive on time, in complete working order, and the techs are managing the details which frees me up to manage other aspects of the project. I apprecaite the high level of service.

Techs are always so kind and willing to reach out to respondents - very much appreciate the constant communication and help coordinating with recruiters when trying to get ahold of difficult respondents.

I have used Civicom a few times now, but after this last experience I can say going forward my preferred platform is Civicom. We had communication issues with our supplier for scheduling and Civicom picked up the slack and went above and beyond for us. The best part is how reasonably priced your platform is. The customer service at Civicom is unmatched!

The team is so attentive and helpful with both the clients and respondents and our team. They worked with the mods ahead of time for screen sharing issues and ideas and then worked with the respondents. They kept us updated on tech checks and issues.