You and your team were magnificent!! Everything went smoothly – as if by Civi magic.
PLEASE thank everyone for all of their help too. My team and I deeply appreciate all of your nimbleness!
May the next project be less crazy and better timed!
Civicom continues to be an exceptional partner for all my projects. It is hard to imagine doing a project without them. For this particular project, I was especially grateful for Civicom’s flexibility in allowing us to update the stim as the client’s design firm made updates over the course of the sessions. That is invaluable! My clients and internal partners are extremely happy with the platform, the client service and the learnings we’re getting by partnering with them.
Your ability — and willingness – to allow for client’s stim modifications and iterative approach makes the partnership worthwhile. As you know, I consider you to be an extension of my team and truly appreciate all that you do to make our projects go smoothly!
Your customer service, attention to details, and flexibility is what keeps us coming back time and time again. The Civicom team is amazing!
This project involved a client who had several last-minute changes to scheduling and stimuli, but you would never know it based on how the Civicom team handled it. They made what should have been a very stressful project flow with ease and leave the participants very happy and reporting a “great experience”. THANK YOU!
You are just excellent and we appreciate it! You always go that extra mile to ensure that everything is running smoothly and never get annoyed when we ask for the impossible at the last minute.
When Civicom is on a study I am always at ease knowing that all details are being handled.
Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)
The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.
Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!
Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain – it’s very nice to have ONE STEP in the process that we DON’T have to worry about. Appreciate your support.
I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshone them all.
Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.
The self admin system worked great. The client service team answered numerous questions and gave assistance to our moderator who had never used the system before.
We just wanted to thank you for your support during those last weeks with our interviews. It went great! We had a lot of fun and learned so much.
Thanks for sending in the troops, the groups went like clockwork tonight.
Our project went just great. I’m already looking forward to doing another project with you.
Just wanted to thank the entire Civicom team for such a great job on the study. It was a last minute curve that I threw you and you hit a homerun.
We REALLY do appreciate all of the great service provided by the wonderful Civicom team on our projects!
Thanks! As always, you are wonderful to deal with. If only everyone understood the meaning of customer service, the way you do!
THANK YOU EVERYONE for a great 2 days on 2 different projects of wonderful interviews and of course that Civicom professionalism we are grateful for!
Doing very well, always a pleasure to work with Sam and other Civicom associates.
Jonathan is wonderful to work with, always makes the interview process very easy for us.
LOVE how friendly, accommodating and responsive you always are – always so polite when we make all our demands, no question is too dumb or difficult for you! Hope you know how much we appreciate it
The team is absolutely awesome, worked around the clock for us! Would not have been successful without them 🙂
We received final stimuli late in the evening the day before the interviews were scheduled. The Civicom team was very helpful with helping me getting everything uploaded and working. Since it was after hours for the ET team, I was directed to another team that was working at the time. I really appreciate the flexibility and helpfulness of the Civicom team, and look forward to working with you further in the future.”
You always go above and beyond. Always. Flexible in timing even when it seems impossible. You have never said no or pushed back even when we knew we were asking a lot. There is never a failure on your part to make our projects a success. Annie McDannald and her team are truly everything we should all strive to be when providing service to our customers.