Global Leaders In Facilitating Online and
In-Person Market Research

Your Project Success Is Our Number One Priority

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Security.  Stability.  Reliability.  Agility.  Consistency.

Over
21
Years of Expertise
Over
1 Million
Facilitated IDI's &
Focus Groups
Over
300
Clients

At Civicom Marketing Research Services

Client Needs Come First

We view the world differently from most companies. We’re not interested in selling products 
that stand independently from the value we provide in client service. We thrive on helping researchers experience successful project outcomes.

Your Project Success Is Our Number One Priority

  • IDIs and Focus Groups

    Dedicated Project Management Team

    Reputable Technical Proficiency

    International Expertise

    Success Focused Process

    Robust Methodology
    Support

    Logistical Heavy Lifting

    Online IDIs and focus groups featuring integrated proprietary audio conferencing and web rooms hosted in our secure private cloud.

  • 360° HD In-Person

    360° Top View

    Tech Checks & Monitoring

    Active Talker

    Portable Plug & Play

    Video Insight Tools

    Fast Deliverables

    State-of-the-art recording and streaming for in-person and hybrid focus groups anywhere. Capture views of individual respondents as they each share their thoughts.

  • Mock Trial & Legal Focus Groups

    Mock Jury Surveys

    Analytics Tools

    Asynchronous Presentation

    Mock Jury Transcriptions

    Technical Support

    Deliberation Summaries

    Civicom has developed an in-depth appreciation for the needs of trial consultants. We understand that you must be able to map out the terrain on which the battle will be fought and predict the issues that are going to drive the trial verdict.

  • Respondent Recruiting

    The Right Recruits

    Ready Respondents

    Local to Global

    Industry Diversity

    Project Management

    Technical Expertise

    Our knowledge of what makes a successful market research respondent in a web-enabled study is applied to our technical analysis of your screener.

  • Transcriptions & Translations

    Audio Clip Linking

    Scalable Pricing

    Video Captioning

    Flexible Turnaround

    Multi-Language
    Translations

    GDPR & HIPAA
    Compliant

    Integrated seamlessly with CyberFacility and CCam. Choose a customizable text format or delivery in Excel for text analytics.

  • Video Curation Tools

    Search and Tag

    Time Markers

    Create Clips

    Customize Storyboards

    Team Collaboration

    Share Securely

    Organize and edit media files and transcriptions to locate and analyze key findings. Grant per-project permissions to users. Works seamlessly with CyberFacility & CCam.

  • Report Generating Tool

    Answer Specific
    Questions

    Choose Summary
    Lengths

    Summarize Files

    Client Support

    GDPR and SOC2
    Compliant

    Customizable
    Outputs

    Quillit AI is a report generating tool developed by Civicom for qualitative marketing researchers.

  • Online Community Platform

    Robust & Engaging

    Multi-Language Capable

    Flexible Timeframes

    Asynchronous & Real-Time

    Quality Support

    Respondent Segmentation

    Our powerful yet user-friendly capabilities which include features like gamification, analytics, and reporting tools, can make a huge impact on the success of your research.

  • Usability Testing App

    Accurate User Feedback

    User Behavior Insights

    Efficient Testing Process

    Multi-Platform Testing

    Detailed Analytics Data

    Cost-Effective Solution

    With the ubiquity of mobile devices, it has never been more important to understand how your website performs on mobile devices or whether your mobile apps are working well.

  • Mobile Insights App

    Easy to Use App

    Offline Capability

    Audio, Video & Text

    Powerful Admin Tools

    Geo Location & Fencing

    Easy Data Download

    Perfect for asynchronous research involving audio diaries, patient journeys, and respondent shopper studies.

Testimonials

What Our Clients Say

Our clients say it best! Here are a few of the many testimonials
we've received about our services and support.

  • "Really appreciate your responsiveness and friendliness! The care and attentiveness of all the Civcom hosts is so welcomed - and you all have become a sort of stand-in 'friendly face' / source of comfort! Thank you all so much for what you do."

    10/10

  • "Techs are always great and Gabriel is fantastic! He is great to work with, patient and flexible. I always enjoy working with him."

    10/10

  • "I appreciate the attention to detail and clear communication that Mary and her team provide. Also instant responses are always appreciated. I know I will get great support and questions answered. and great, quality respondents for my projects."

    10/10

  • "Gabriel is awesome! Always responds in a timely fashion and is patient with all my silly questions. All the techs during the project were great too!"

    10/10

  • "Great team, very responsive to last minute requests. Good communication to stay on top of project details. Rarely do we have technical issues. Very pleased!"

    10/10

  • "Thank you for working so well with Field & Recruit, so I did not have to micro-manage every aspect of the project."

    9/10

Really appreciate your responsiveness and friendliness! The care and attentiveness of all the Civicom hosts is so welcomed - and you all have become a sort of stand-in 'friendly face' / source of comfort! Thank you all so much for what you do.

Read more
10 / 10

Techs are always great and Gabriel is fantastic! He is great to work with, patient and flexible. I always enjoy working with him.

10 / 10

I appreciate the attention to detail and clear communication that Mary and her team provide. Also instant responses are always appreciated. I know I will get great support and questions answered. AND great, quality respondents for my projects.

Read more
10 / 10

Informative Insights

Success Stories

Our case studies give you and idea of how we've applied creative thinking
to help hundreds of clients with innovative technology solutions that help them gain insights.

Protecting PII

Commitment to Data Anonymization

We maintain a comprehensive information security policy that is the foundation for the development and implementation of our security practices. These practices are designed to ensure the confidentiality, integrity, and security of data within our locations and the information systems owned and operated by our company. We employ a full time Data Protection and a full time Compliance Officer.

GDPR Compliant

HIPAA Compliant

Info Security

Adherence to State Privacy Laws

Respondents Integrity and Authentication

GDPR Compliant

As processors of the data of EU residents, we subscribe to the requirements of the EU General Data Protection Regulation and its underlying intent that aims to give the residents of the EU more control over their data.

HIPAA Compliant

Civicom has put safeguards in place to be compliant with HIPAA (the Health Insurance Portability and Accountability Act of 1996) and associated regulations.

Info Security

We maintain a comprehensive information security policy that is the foundation for the development and implementation of our security practices.

Adherence to State Privacy Laws

Being compliant with state privacy laws shows our dedication to maintaining the highest standards in protecting personal information.

Respondents Integrity and Authentication

A strong emphasis on respondent integrity verifies identities, prevents falsified answers, and guarantees the validity of survey results.

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Elevate Your Project Success with Civicom:
Your Project Success Is Our Number One Priority

Some of our Clients

Our Research Clients Have Entrusted Us With Thousands of Projects For The World’s Leading U.S. and Global Companies

WE PARTNER WITH THE

Most Important Research
Industry Associations

Pride in Achievements

We're Recognized in the Industry
as a Leading-Edge Provider

Health Care Research

Low-Incidence Recruiting

Global Insights Research

Taste Test/Sensory Research

Qualitative Research

Online Qualitative Research

Marketing Research Tools

Online Insights Platform

International Research