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eGuides To Successful Qualitative Research

The Fundamental Guide to In-Depth Interviews and Focus Groups
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A Comprehensive Guide on Working with Market Research Online Communities (MROCs)
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The Market Researcher’s How-To Guide to Mobile Research
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The Modern Researcher’s Guide to Conducting Research in a Global Market
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The Market Researcher’s Ultimate Learning Resource on Respondent Recruitment
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The Essential Guide to Audio and Video Management for Market Researchers
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A Master Resource in Understanding Moderators for Market Research
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The Global Market Researcher’s Guide to Translations and Language Services
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Frequently Asked Questions

What Makes Civicom Marketing Research Services Unique?

The main factor that is truly unique to Civicom Marketing Research Services is the exceptionally high quality of service that we provide. Any client you speak with will tell you that our responsiveness and commitment to project success sets us apart in the industry. We are a trusted partner for our clients and not just another technology vendor. Your project success is our number one priority.

Can I Use My Own Recruiter or Translator?

Absolutely. While we can provide exceptional support for recruitment and translation needs, we don’t require you to utilize our recruitment or translation services in order to utilize our other offerings. If you have an existing relationship with a recruiter or translator, we are happy to work alongside them to contribute to your project success. It’s very possible, we’ve already established a working relationship with those resources, as well!

What Languages Do You Support?

We can support any language that your research requires! We currently have facilitators on staff that are bilingual in Spanish and English. For any other languages, we have an extensive database of translation resources that can be brought in to provide real-time simultaneous translation of an IDI or Focus Group, document and stimuli translation, translated transcriptions, and more.

How Much Does It Cost?

We offer competitive pricing on a per project basis for all services that we offer. When you share with us the specifications of your study, we provide a detailed project estimate tailored to the needs of your project. We also provide volume discounted options depending on your project’s parameters.

How Do I Get Started?

All you need to do is contact us! You can start a live chat with us or submit a request via the Contact Us form on our website. You can call us at +1-203-413-2423. You can email us at mrservices@civi.com. Or you can reach out to your designated account manager or reply to any email you’ve received from someone on our team. We’re ready to coordinate you in the way that is easiest and most efficient for you.

Is Respondent Data Safe And Secure?

Absolutely. We adhere to very strict privacy and confidentiality protocols within our internal processes. This includes meeting the demands of GDPR and HIPAA regulations, and more. We take the security of information very seriously. More information is readily available in our privacy policy, found on the website. Feel free to request more detail or information as needed regarding any privacy and security requirements.

What Are The Benefits Of Working With You?

At Civicom, our motto is “Your Project Success Is Our Number One Priority!” This isn’t just a saying for us, it’s our company culture. Every member of our team is fully committed to doing our part to drive your project to a successful result.

What Do Civicom Marketing Research Clients Say?

“Because of the quality of Civicom’s people, and your unique technical abilities, I insisted we go with Civicom rather than anyone else for this project!” Read more of the positive vibes we receive from our clients in our testimonials section below.

Testimonials

The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.

Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)

Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!

Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain – it’s very nice to have ONE STEP in the process that we DON’T have to worry about. Appreciate your support.

I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshone them all.

Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.

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