Several experts in the plant has adjusted computers and used personal observation to determine and solve the cause of the problem, yet it continued. The process of constant observation was both time consuming and hard to stay focused on. This Civicom solution was the use of Front Row, which positioned a computer with a wide angle webcam zeroing in on the spot where the problem seemed to occur. Rather than a person standing at the site and continuously observing, the camera recorded the activity including several instances when the timing went off skew and the problem occurred.
Our client made video clips of the problem occurrences using Civicom’s Glide Central curation tools, then strung these together in a storyboard to show the plant management. A group of bottling experts from the plant assembled in a conference room to review the video segments. By looking closely at the repeating pattern of the problem, the plant was able to pinpoint the issue and isolate it to a mechanical problem and not a computer problem in the timing mechanism. The result was the problem was able to be resolved.