We are the global leader in telephone and web-enabled interviews and focus group facilitation. Through CyberFacility’s proprietary audio technology and multiple tools, you can facilitate self-directed IDIs or Dyads as well as webcam IDIs. We will make sure that you are comfortable in advance with your own image in the webcam screen and can view yourself later on the streaming media file.
The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.
Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)
Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!
Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain – it’s very nice to have ONE STEP in the process that we DON’T have to worry about. Appreciate your support.
I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshone them all.
Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.