Why Trust Civicom with Your Market Research Translations?

A SMALLER WORLD

Today, the world is growing smaller. Technology has made it possible to run IDIs (In-depth Interviews) and Focus Groups around the world in real time using web-enabled and wireless cell technology and advanced fiber optic phone lines.

THE TOWER OF BABEL

Despite advances in technology, the world is far away from speaking one universal language. Yet in a global economy with international brands, it is essential that marketers understand what consumers and respondents think.

INTERPRETATION IS KEY

Hundreds of IDIs and Focus Groups are run every day in multiple languages, frequently in languages not spoken by the product sponsor. To enable the right decisions, it is critical that respondent thinking is accurately translated.

TRUST THE GLOBAL LEADER

Civicom operates globally serving over 90 countries. Our staff is experienced at serving clients all over the world in multiple cultures. When it is time for your multi-language project, turn to the global leader in audio facilitation and web technology.

We Feature Simultaneous Interview and Focus Group Translation

Toll free numbers globally where observers can join easily

Global Audio Expertise

Involve countries anywhere in the world. We provide local toll free numbers where available. Observers can join easily and no longer have to worry about expensive international calling fees.

Local Language Web Room Access

Web room access for respondents in IDIs and Focus Groups hosted by Civicom is available in a wide variety of languages. This makes it easier for respondents to participate successfully in a research study where stimuli are shown.

Simultaneous transation services for market research IDIs and focus groups

Multi-Language Translation

We provide simultaneous translation for phone and web IDIs and focus groups plus translation of audio and web recordings. We can merge translated audio recordings with video for viewing in a second language.

Audio Files transcribed in multiple languages

Multi-Language Transcriptions

Our TranscriptionWing™ can provide written text from your project’s IDIs or Focus Groups, asynchronous online discussion, or mobile study, in either English or a local language. Multiple turn-around times and flexible pricing.

Chatterbox supports over 40 languages

Chatterbox is Available in Other Languages

Our Civicom Chatterbox® online bulletin board is available in over 40 languages. We can also create identical boards for each discussion in several languages simultaneously, so you can run a local language study in multiple countries.

Conduct a market research interview translated in any language any where

Mobile Qual: Any Language, Any Time

You can conduct a mobile qual study in almost any language. Welcome messages and project guidelines are recorded in the local language. Respondents dial in and record their thoughts the same way they do in a study in English.

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Translation Services Case Studies

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Testimonials

Civicom continues to be an exceptional partner for all my projects. It is hard to imagine doing a project without them. For this particular project, I was especially grateful for Civicom’s flexibility in allowing us to update the stim as the client’s design firm made updates over the course of the sessions. That is invaluable! My clients and internal partners are extremely happy with the platform, the client service and the learnings we’re getting by partnering with them.

Your ability — and willingness – to allow for client’s stim modifications and iterative approach makes the partnership worthwhile. As you know, I consider you to be an extension of my team and truly appreciate all that you do to make our projects go smoothly!

Your customer service, attention to details, and flexibility is what keeps us coming back time and time again. The Civicom team is amazing!

This project involved a client who had several last-minute changes to scheduling and stimuli, but you would never know it based on how the Civicom team handled it. They made what should have been a very stressful project flow with ease and leave the participants very happy and reporting a “great experience”. THANK YOU!

You are just excellent and we appreciate it! You always go that extra mile to ensure that everything is running smoothly and never get annoyed when we ask for the impossible at the last minute.

When Civicom is on a study I am always at ease knowing that all details are being handled.

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