Why Trust Civicom with Your Market Research Translations?

A SMALLER WORLD

Today, the world is growing smaller. Technology has made it possible to run IDIs (In-depth Interviews) and Focus Groups around the world in real time using web-enabled and wireless cell technology and advanced fiber optic phone lines.

THE TOWER OF BABEL

Despite advances in technology, the world is far away from speaking one universal language. Yet in a global economy with international brands, it is essential that marketers understand what consumers and respondents think.

INTERPRETATION IS KEY

Hundreds of IDIs and Focus Groups are run every day in multiple languages, frequently in languages not spoken by the product sponsor. To enable the right decisions, it is critical that respondent thinking is accurately translated.

TRUST THE GLOBAL LEADER

Civicom operates globally serving over 90 countries. Our staff is experienced at serving clients all over the world in multiple cultures. When it is time for your multi-language project, turn to the global leader in audio facilitation and web technology.

We Feature Simultaneous Interview and Focus Group Translation

Toll free numbers globally where observers can join easily

Global Audio Expertise

Involve countries anywhere in the world. We provide local toll free numbers where available. Observers can join easily and no longer have to worry about expensive international calling fees.

Local Language Web Room Access

Web room access for respondents in IDIs and Focus Groups hosted by Civicom is available in a wide variety of languages. This makes it easier for respondents to participate successfully in a research study where stimuli are shown.

Simultaneous transation services for market research IDIs and focus groups

Multi-Language Translation

We provide simultaneous translation for phone and web IDIs and focus groups plus translation of audio and web recordings. We can merge translated audio recordings with video for viewing in a second language.

Audio Files transcribed in multiple languages

Multi-Language Transcriptions

Our TranscriptionWing™ can provide written text from your project’s IDIs or Focus Groups, asynchronous online discussion, or mobile study, in either English or a local language. Multiple turn-around times and flexible pricing.

Chatterbox supports over 40 languages

Chatterbox is Available in Other Languages

Our Civicom Chatterbox® online bulletin board is available in over 40 languages. We can also create identical boards for each discussion in several languages simultaneously, so you can run a local language study in multiple countries.

Conduct a market research interview translated in any language any where

Mobile Qual: Any Language, Any Time

You can conduct a mobile qual study in almost any language. Welcome messages and project guidelines are recorded in the local language. Respondents dial in and record their thoughts the same way they do in a study in English.

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Translation Services Case Studies

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Testimonials

The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.

Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)

Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!

Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain – it’s very nice to have ONE STEP in the process that we DON’T have to worry about. Appreciate your support.

I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshone them all.

Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.

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