Choose from a range of activity options like questions, exercises, and problems, to gain honest and actionable insights. Engage respondents better through ChatterBox’s different task types from open-ended text responses, stimuli mark-ups, sort and rank tools, polls, grids, and more.
Sort and cluster groups into separate discussions either by age segments, gender segments, or by geography, so participants can easily and effectively complete activities, making it easier to track the unique nature of their responses based on respondent profile or topic criteria.
Engage with participants using flexible live chat options and simultaneously run asynchronous online research studies. This allows you to probe in real-time for a deeper understanding of bulletin board responses and gain new perspectives from spontaneous participant interaction.
Be in control by customizing the visibility of an activity and the sharing of responses between respondents to limit and avoid bias. You may also add an option that requires respondents to answer each question chronologically before they’re given access to the next one.
Track participation, completion rates, and leaderboards, as well as optional inclusions such as comments, excerpts, and ratings, through activity transcripts. ChatterBox also allows you to view participant progress and contact people who are falling behind on their activities.
Increase participation through gamification by rewarding respondents with points that can be collected throughout the study and be the basis for their incentive. Encourage respondents to complete more activities by defining one or more levels for them to achieve.
Easily export research data into PDF or spreadsheet format. Video and audio files can also be exported for internal documentation and archive. If you are having trouble exporting your data, the Civicom ChatterBox Team can assist you with Excel and Word transcripts.
We load your discussion guide, set up your respondents, show you how to track activity, and act as a consultant that guides and shows how to structure everything. We can also train moderators on how to use the platform and all available tools.
Civicom’s ChatterBox is accessible in multiple devices — mobile, desktop, tablet, etc. It’s interface can adjust and reformat itself based on the device’s screen size and orientation. To be precise, to access ChatterBox, all you need is a browser and a stable internet connection.
