Technical assistance is always available with a single phone call to a person who knows about your project and will immediately help you. Your Civicom technician is always with you during your IDIs or focus groups to manage the online visuals, so you can concentrate exclusively on your content and on leading the session. Online community and mobile app support is equally available.
Civicom continues to be an exceptional partner for all my projects. It is hard to imagine doing a project without them. For this particular project, I was especially grateful for Civicom’s flexibility in allowing us to update the stim as the client’s design firm made updates over the course of the sessions. That is invaluable! My clients and internal partners are extremely happy with the platform, the client service and the learnings we’re getting by partnering with them.
Your ability — and willingness – to allow for client’s stim modifications and iterative approach makes the partnership worthwhile. As you know, I consider you to be an extension of my team and truly appreciate all that you do to make our projects go smoothly!
Your customer service, attention to details, and flexibility is what keeps us coming back time and time again. The Civicom team is amazing!
This project involved a client who had several last-minute changes to scheduling and stimuli, but you would never know it based on how the Civicom team handled it. They made what should have been a very stressful project flow with ease and leave the participants very happy and reporting a “great experience”. THANK YOU!
You are just excellent and we appreciate it! You always go that extra mile to ensure that everything is running smoothly and never get annoyed when we ask for the impossible at the last minute.
When Civicom is on a study I am always at ease knowing that all details are being handled.