What Our Clients Say

I wanted to send a note to say I’m well impressed with the team and how they deal with tech issues, not only at the beginning, but also when participants have tech or access issues throughout, and overall, being well involved in the success of our projects. We value working with you and you’re on top of it all. I couldn’t ask for a better partnership.

You are my favorite platform!

Providing update more proactively on the transcript delivery and ensure the labelling are correct with the relevant files sent

Tom is a fantastic PM! Tom and Gabriel are a pleasure to work with.

This project dragged on for a while due to challenges with recruitment - Civicom team did a great job being patient and occasionally checking in on project status, which was very much appreciated. This project also had a 'special request' where the Civicom support would call the respondent right before the interview started (rather than prepping the respondent to join 15mins beforehand). This accommodation was much appreciated. We only conducted 4 interviews, but everything went very smoothly!

You have the patience of a saint to help these respondents. Tech checks, helping during the interviews, switching from mobile to PC on the fly. Help the mods learn and be comfortable.

Communication and service is fantastic. I have confidence wtih every project that the equipment will arrive on time, in complete working order, and the techs are managing the details which frees me up to manage other aspects of the project. I apprecaite the high level of service.

Techs are always so kind and willing to reach out to respondents - very much appreciate the constant communication and help coordinating with recruiters when trying to get ahold of difficult respondents.

I have used Civicom a few times now, but after this last experience I can say going forward my preferred platform is Civicom. We had communication issues with our supplier for scheduling and Civicom picked up the slack and went above and beyond for us. The best part is how reasonably priced your platform is. The customer service at Civicom is unmatched!

The team is so attentive and helpful with both the clients and respondents and our team. They worked with the mods ahead of time for screen sharing issues and ideas and then worked with the respondents. They kept us updated on tech checks and issues.

Moderator has been very pleased with the tech support from the Civi team on this project. The team has also been helpful in re-running the machine transcripts because they are sometimes pulling as one long transcript of one speaker, re-running them seems to fix this issue when it comes up.

Good response time, nice effort in the inputs to the grid

Clear communication throughout, always friendly, approachable and helpful

Quick to respond! Great at communicating!

Great client service!

Ditto on what I said for the Value Prop study. Techs and Gabriel are both awesome!

Techs are always great and Gabriel is fantastic! He is great to work with, patient and flexible. I always enjoy working with him.