When Civicom is on a study I am always at ease knowing that all details are being handled.
What Our Clients Say
“We conduct research globally and CCam focus helped us accomplish our research in US, Europe and Asia. We never had to worry about logistics because we know that CCam focus has it covered.”
Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)
“Multiple cameras in one stream? No problem! CCam does not fail to surprise us with their capabilities that’s why it’s our first choice of recommendation to our clients!”
“We’ve been challenged by a client to interview participants in a facility while moderating remotely. CCam focus responded with a solution that allowed us to interview the participants as if we’re talking to them face to face. I have never seen anything like it! This amazing technology allowed us to continue doing research at such difficult times.”
“I can’t believe how effortless it was to connect the CCam focus kit! It’s amazing how easily I can set it up and move the camera from one room to another. Truly a top-of-the-line solution."
The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.
Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!
Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain - it's very nice to have ONE STEP in the process that we DON'T have to worry about. Appreciate your support.
I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshine them all.
Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.
The self admin system worked great. The client service team answered numerous questions and gave assistance to our moderator who had never used the system before.
We just wanted to thank you for your support during those last weeks with our interviews. It went great! We had a lot of fun and learned so much.
Thanks for sending in the troops, the groups went like clockwork tonight.
Our project went just great. I’m already looking forward to doing another project with you.
Just wanted to thank the entire Civicom team for such a great job on the study. It was a last minute curve that I threw you and you hit a homerun.
We REALLY do appreciate all of the great service provided by the wonderful Civicom team on our projects!
Thanks! As always, you are wonderful to deal with. If only everyone understood the meaning of customer service, the way you do!