Civicom's Mobile Ethnography Platform
What Can It Contribute to Your Market Research?

EMBRACE DIGITAL ETHNOGRAPHY

Front Row™ lets you engage remotely in ethnography without the in-home intrusion of a videography team that can skew respondent behavior and result in less authentic research results. Get an up-close look at your respondents’ spaces, activities, and key moments of decision without leaving your desk.

FRONT ROW ‘ON THE GO’

Your respondents move freely while they take your interview, as you observe their experiences first hand through their mobile device, while talking with you at the same time. You are able to discuss and probe -live and in real time, from your own computer.

UNLOCK RICHER INSIGHTS

Civicom Front Row™ offers you multiple options for conducting Digital Ethnography IDIs. Engage in a two-way observational conversation with respondents while you view their activity through your computer. Invite observes to watch and listen to what takes place while you conduct the interview.

FRONT ROW ‘ON LOCATION’

Conduct a complete ethnographic experience viewed via wide angle webcam, tablet, or mobile device, set up at a stationary location in the respondent’s home, office, or other location. Watch the respondent and talk with them at the same time, from your own device.

Capture Consumer Insights for Your Market Research
Through Mobile Ethnography IDIs

Mobile phone using a tool for mobile ethnography

‘On the Go’ Takes You Anywhere

Respondents can take you wherever you want to go – they can show you their medicine cabinet, shower, pantry, refrigerator, under the sink, clothes closet, or child’s toy box, bedroom, bathroom, garage, and more.

Interviewer in an online in-depth interview

‘On the Go’ Shows You What Happens

Observe the respondent engage in activity, such as baking, doing laundry, cooking dinner, assembling furniture, using tools, installing hardware, cleaning a bathroom, or wherever your research needs to take you.

Consumer insight mystery shopping using mobile

Take The Online Interview On Location

With the growing accessibility to public and in-store wi-fi infrastructure, the stability of remotely conducting an in-depth interview, or shop-along, has never been better!

Carpenter building drawers in-home

In-Home Ethnography Experience Using Web Technology

You can observe virtually any in-home activity in a non-intrusive manner, such as in this case, the consumer experience of furniture assembly. We facilitate the technology for both you and the respondent, provide your audio and video recordings afterwards. Conduct as many ethnographic interviews as you need to draw insights from the experience.

Civicom's moderators are experts in mobile ethnography research

Civicom Technology Experts

You are supported by a dedicated technical support CiviTech team. We discuss your project with you before it begins, to assure what you desire to accomplish can be done. We understand and manage the issues resulting from bandwidth limitations, webcams, smart phones, software updates, computers and firewalls. All respondents are tech-checked in advance to assure successful participation. Issues are managed before the interview, not during the interview, when your clients may be present and observing.

Use Frontrow to become immersed in the respondent's experience

Front Row™ Gives You The Best Seat in the House

From the comfort of your home or office, you can talk with your respondents and see what they see as they take you out into their world via their mobile device. Become immersed in the respondent’s experience through the advantages of digital technology. Watch and listen as the action unfolds, from the best seat in the house — yours.

Contact Us Today!
REQUEST A PROJECT ESTIMATE

Front Row™ Mobile Ethnography Case Studies

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Testimonials

The Civicom team helped set up a live demo very quickly for our client who will be using the platform for their upcoming research. It was a successful demo that helped the client feel comfortable using Civicom.

Civicom team is always very responsive and stays on top of the details. The team did a wonderful job. (I also had another/similar project fielding at the same time and we were able to avoid scheduling errors, etc. which was fantastic)

Attention to detail, great customer service (friendly, helpful staff), willing to accommodate last minute changes AND call attention to errors (qual vendor made mistake with time of interview and Civicom caught the error). Fantastic job, thanks to all that helped!

Operators 100% polite! Operators always early and ready when I dial in. Operators THINK about troubleshooting and tracking down the respondent. Good communication with us moderators. Recruitment for studies is often a challenge and Civicom is never the weak link in the chain – it’s very nice to have ONE STEP in the process that we DON’T have to worry about. Appreciate your support.

I was extremely pleased with the level of service I received from Civicom. I was working with 2 other similar vendors at the same time, and I felt that Civicom outshone them all.

Participant recruitment, project management was great. The groups went off without a hitch and no technology issues. Working with Civicom was very reassuring and the project ran smoothly.

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